Join Our Team!

We hope you’ll consider joining our team. Check out what’s available and submit your resume.

Holmes Corporation is a leader and trusted advisor in global certification training located in Eagan, MN. We work in partnership with leading industry associations to grow demand for and achievement of their certification programs through the creation, promotion, and distribution of premium quality learning systems.

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CUSTOMER CARE REPRESENTATIVE

Position Overview

We are seeking a candidate with exceptional customer service skills, a sales driven approach, and a passion to educate, assist, and provide guidance to help potential customers make informed decisions and ensure customer success.  This individual will work as part of a team who takes great pride in our quality of service.

Specific responsibilities include but are not limited to:

  • ¬†Responsible for all front-line customer interaction via phone, e-mail, chat, and ecommerce from 8 am – 5 pm, M-F.
  • ¬†Comfortable representing a complex portfolio of learning system products, requiring in-depth, specialized knowledge, and regular research and review to remain current.
  • Educate customers on learning system products, quote prices, process orders, and provide first-level technical support.
  • Have an in-depth knowledge of all educational courses in order to educate the customer on the product, quote prices, process orders, and provide first-level technical support.
  • Assist our customers with issues ranging from routine inquiries to complicated issues that require in-depth research.
  • Lead capture, nurture and conversion, including warm lead outbound efforts.
  • Operate as a team member that exceeds customer expectations to ensure learner success.
  • Provide support to the sales, marketing, and distribution teams and association partners.
  • Manage a multitude of tasks effectively and efficiently.
  • Take an active part in team discussions and process improvement initiatives.
  • Utilize tools, systems, and software applications to manage customer and learner data.

Qualifications

Qualifications include:

  • 2 to 5+ years of related customer service experience with a proven history of excellent verbal, written, and interpersonal skills and phone demeanor (effective, energetic, and engaging).
  • Excellent time management skills.
  • Sales-oriented approach.
  • Driven, self-motivated, organized and detail-oriented.
  • Ability to learn and articulate information to learners via phone, email, and chat.
  • Ability to multi-task and effectively manage a complex mix of tools, systems and software applications.
  • High service-service orientation; strong desire to work in a mission-driven culture and work to ensure customer and partner success.
  • Ability to work cross-functionally and partner effectively with other organizational teams.

Holmes Corporation offers an excellent company culture, positive and supportive team environment, competitive compensation and comprehensive benefits package

Apply to Become Our Next Customer Care Representative

To apply, email a PDF copy of your resume to:

Maribeth Gunner
marybethg@holmescorp.com