When you think about customer service, you may imagine the sound of phones ringing, technical support instructions (have you tried turning your computer on and off again?), feedback being shared, or even an attempt to de-escalate an upset caller. At Holmes Corporation, customer service (or customer care as we prefer to call it) involves…
In a professional landscape where credentials matter more than ever, certification programs are becoming increasingly valuable to both individuals and organizations. For the associations that offer them, certifications can elevate the profession, grow membership, and generate significant revenue. However, scaling these programs can be a challenge for many associations. The solution? Multi-channel training partnerships. Beyond…
Time is probably the most valuable resource for working professionals seeking to advance their careers through certification and credentialing programs. That’s why Holmes Corporation (HC) is leveraging cutting-edge artificial intelligence and machine learning technologies to revolutionize how professionals learn—making certification preparation more efficient, personalized, and effective than ever before. Transforming Data into Personalized Learning…
Professional Associations today face a critical challenge: only 20% of members find it easy to locate resources that interest them. This most certainly contributes to why more than a third of members don’t renew—they aren’t getting enough value from their membership. How do you provide more value? Look to your data for answers. Data-driven strategies…
In recent decades, women have made significant strides towards equality in the workforce, breaking barriers and shattering the glass ceiling in various industries. Many incredible women have risen to leadership positions, paving the way for future generations. One of the key factors driving this change is the increasing recognition of the unique value that women…
Welcome to the inaugural edition of CEO Corner, a new series that gives me the opportunity to share updates on Holmes Corporation’s business initiatives and introduce you to some of the brilliant minds behind our work. I’m also an avid reader of articles, research publications and books, so I’ll share things that have interested and…
Dr. Robert D. Stokes served as Director of Continuing Education at Villanova University beginning in 1988 and retired as Assistant Vice President for Academic Affairs in 2016. He directed an online graduate program in Human Resource Analytics and Management at American University over the past 7 years. Under his leadership, Villanova became one of the…
As Holmes Corporation enters an exciting new chapter, we sat down with our new CEO, Josh Slayton, to discuss his vision for the company, his experience, and what excites him most about leading HC into the future. Q: Josh, what excites you most about leading Holmes Corporation? A: Foremost, it’s the ability to lead a…
I love podcasts. They’re a great way to catch up on new trends and ideas as I drive, walk, or wait in line. One of my favorites is Leading Learning with Jeff Cobb and Celisa Steele. I just finished listening to Benchmarking for Learning Businesses where they discussed new research on what’s top of mind…
MaryBeth Anderson is the outgoing CEO of Holmes Corporation. She recently announced her pending retirement on December 31, 2024, after 24 years of service, including 10 years as CEO. Josh Slayton, currently serving as Chief Growth Officer, will succeed Anderson as CEO. Twenty-four years can pass in what feels like the blink of an…